Description
The Employee’s Guide to Customer Loyalty, features a series of four video segments and three video shorts that each illustrate a different aspect of customer service. This course offers a comprehensive overview of service from understanding the customer and building loyal relationships to handling upset customers with professionalism and ease.
Video Segments:
- Remember Me (10 Min): Define the limit of what a customer will put up with before the give up on you and your organization
- WAYMISH: Why Are You Making It So Hard…for me to give you my money? (18 Min): Understand the value of each customer and avoid common mistakes that drive people away
- Call of the Mummy (19 Min): Explore the problem solving skills and attitude necessary to meet customer expectations
- Mad About Customer Service (15 Min): Outline the skills necessary to turn a dissatisfied customer into a loyal one
Video Shorts:
- The Sound of the Service Opener (2 Min): Avoid customers’ pet peeves with these helpful alternative words & phrases
- The WAYMISH Factor (2 1/2 Min): Illustrate the need of keeping customers happy with sets of potent statistics
- The Sound of the Service Closer (2 Min): Summarize the key skills of great customer service with the S.E.R.V.I.C.E. acronym
